All Locations
Denver
All Departments
NOC
Advertising Salary
$90,000 - $125,000
Vacancy Type
Permanent

About The Role

Indigo is recruiting an enthusiastic 2nd Line NOC engineer to join their global network monitoring team in Denver. The role involves reactive and proactive action on alarms as wells as performance analysis.  The NOC is a 24X7 operation so the ability to work varying schedules and overtime as needed is required.
 
The successful candidate must have a desire to work in a cutting-edge network monitoring team where no two days will be the same. They will work to advance processes and support innovation to provide a truly best in class service to one of the highest profile organizations in the world.
 
Key Responsibilities:
Monitor and manage the response to alarms prioritizing severity and perform troubleshooting through to remediation or escalation
Drives issues through closure engaging all appropriate resources.  Leads technical bridges and provides troubleshoting direction.  
Raise, update, and follow up trouble tickets
Engage Senior Engineers, field services and third parties whenever necessary and coordinate spares replacement and evasive manoeuvres
Keep the management team up to date regarding critical faults and take part in Root Cause Analysis meetings
Proactively analyse data from Network Monitoring Tools and determine best course of action to help prevent faults from happening
Create or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the team
Respect customer SLAs
 
Competency: Skills/Knowledge/Qualifications
Knowledge and experience with optical networks - DWDM, fiber and optical equipment.
Knowledge of OSP practices, such as OTDR analysis and fiber repair.
Knowledge or experience troubleshooting or managing Subsea and/or Terrestrial Networks (Desirable)
Strong knowledge of routers, switches, and firewalls
Office 365
Utilizing ticketing systems and associated policies, procedures and workflows.
•       Untilizing network monitoring tools
Familiar with ticketing systems and tickets workflow
Ideally a minimum of 3 years’ experience in a NOC environment supporting subsea, terrestrial, enterprise or ISP networks, with a proven record of accomplishment in an operational environment.
Any industry certification is desirable (CCNA, CCNP, JNCIA, etc)

About You

Ability to work under pressure and achieve tight SLAs.
Strong attention to detail.
Must have outstanding communication and presentation skills
Ability to build and maintain good working relationships with colleagues and customers
Be able to deliver excellent customer service
Multitasking and able to prioritise workload.
Strong sense of responsibility and ownership.
Consistent exercise of independent judgement and discretion in matters of significance.
Continuous improvement mindset to identify and recommend areas requiring change, as well as recommendations for solutions.
Desire and motivation to learn and advance skill level across multiple technologies.
Excellent communication skills, both verbal and written English.
Ability to work unsupervised and to prioritize work.
Flexible and adjustable in a fast paced, ever changing environment.
Ability to work flexible schedules and overtime as required.
Able to build good relationships with customer and with other colleagues.
Problem solving mindset.

About Us


At Indigo, we're at the forefront of the telecoms industry—an exciting arena characterized by continuous growth, innovation, and transformation. In 2020, the global telecommunications services market was valued at an impressive US $1657.70 billion, with projections indicating it will soar to US $2395.47 billion by 2027. This dynamic landscape offers boundless opportunities for personal and professional development.

For over two decades, Indigo has been a trailblazer in providing essential design, deployment, and support services. Our global presence extends across 90+ countries, positioning us as a leader in the field. We specialize in meeting end-to-end requirements driven by market trends such as FTTH, 5G, Edge DC, and Subsea technologies. Today, we proudly hold the distinction of being recognized as one of the UK's top-performing privately-owned technology companies.
At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment.

Our diversity is our strength, with over 37 nationalities coming together as one team. We foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

In our commitment to sustainability, we integrate environmental considerations into our decision-making process. We actively seek innovative ways to minimize our environmental footprint, demonstrating our dedication to a brighter, more sustainable future.

If you're seeking a company that will invest in your growth and development, look no further. Join the Indigo team, a proud recipient of the 'Investors in People' Gold Award. This is your chance to be part of an organization that offers unparalleled opportunities in the right place at the right time. Indigo welcomes you to embark on an exciting journey with us.

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