As a Field Technician, you'll be at the heart of delivering cutting-edge telecoms infrastructure and services that power global connectivity. This is more than just a job, it's a chance to work with skilled teams, solve real-world challenges, and contribute to high-performance solutions for top-tier clients.
Whether you're pulling fibre, commissioning new installations, or responding to critical maintenance calls, your work will directly shape the quality and reliability of telecom networks. If you're driven by precision, thrive in dynamic environments, and want to grow your career in a company that values excellence and innovation. This is your opportunity to shine.
Principal Accountabilities / Objectives:
The Field Engineer is responsible for effective duties as set out below. The Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. Day to day tasks will involve new build deployment activities and/or responding to maintenance calls within SLA, Fusion Splicing, New Installations, fault finding and hardware replacement with TAC assistance. He/she will also provide support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.
The post holder will be required to take on any additional duties which may be considered within the remit of the role.
Principal accountabilities of the role include, but are not limited to:
- Fibre and cable pulling, dressing, labelling and securing of same.
- Fibre Cable termination using Fusion Splicer including Ribbon Splicing.
- Installation of metalwork, basket work and basic rack and stack services.
- Develop fault diagnosis skills using OTDR testing procedures.
- Develop fault diagnosis skills using Ethernet/OSA testing procedures.
- Copper Cable termination including Cat "x" and E1 terminations.
- Ensure continuity, test and measurement of cable and fibre runs.
- Electrical connectivity of 240v AC and up to 48v DC to distribution panels (no power up until certification).
- Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
- Carry out installation and commissioning duties in both a project and maintenance environment.
- Provide OOH on-call cover as required by agreed on-call rota.
- Complete and submit all paperwork and documentation within SLA.
- Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times.
- Comply with company & local standards, procedures & protocols with specific responsibility for performance to engineering key performance indicators.
- Demonstrate flexibility to meet business requirements.
- Complete other ad hoc duties as required.