DC Metro Tech Engineer, Denver, USA

Posted on 03/04/2025

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Denver[i]

Field Engineer

$70,000 to $80,000

Permanent

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DC Metro Tech Engineer, Denver, USA

About The Role

As one of Indigo’s Data Center Metro Tech Engineers you'll be expected to provide your expertise in new build deployment activities and responding to maintenance calls as necessary. Principal accountabilities of the role include, but are not limited to:

Fibre and cable pulling, dressing, labelling and securing of same.

Fibre Cable termination using Fusion Splicer including Ribbon Splicing.

Installation of metalwork, basket work and basic rack and stack services.

Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.

Carry out installation and commissioning duties in both a project and maintenance environment.

Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.

Provide OOH on-call cover as required by agreed on-call rota.

Provide the Indigo GSD with regular up-to-date information on progress of intervention.

Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.

Complete and submit all paperwork and documentation within SLA.

Fault Finding. Ability to receive instructions (written and/or verbal) from GSD (Indigo and/or customer) to resolve outstanding issues.

Copper Cable termination including Cat "x" and E1 terminations.

Ensure continuity, test and measurement of cable and fibre runs.

Electrical connectivity of 240v AC and up to 48v DC to distribution panels (no power up until certification).

Controls and Manages Risk Assessment and Method Statement documentation.

Ensure Health & Safety and Engineering Quality standards are maintained within the business at all times.

Develop fault diagnosis skills using OTDR testing procedures.

Develop fault diagnosis skills using Ethernet/OSA testing procedures.

Perform all necessary installation activities on vendor supplied products and/or supervise the sub-contracting of these activities.

Where required, perform, manage and record SVSA’s and HSE audits.

To ensure successful completion of all deployment activities to the customers satisfaction.

To take ownership of assigned faults through to resolution.

About You

Qualified and experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements.

Entry level Telecoms Commissioner who is skilled and competent in providing basic standalone product commissioning to a level of "green light and connectivity".

Fibre and cable pulling, dressing, labelling and securing of same.

Fibre Cable termination using Fusion Splicer including Ribbon Splicing.

Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power.

Report writing excellent standard of written and spoken English.

Experienced in the installation and commissioning of Ciena, Nokia, Juniper, Cisco, Infinera and Huawei equipment, plus an in-depth knowledge of networking, optical transmission systems and IP.

Proven customer interface skills base on experience in similar environments.

Able to work under pressure and positively influence others.

PC literate, especially Microsoft Office 365 suite. Experience of using Visio is essential.

Ability to manage own workload and meet all SLAs as required.

Flexible approach to the role, with the ability to adapt and react to business needs.

Full US Driving Licence

About Us

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

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