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Remote/Hybrid, Greater London
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About The Role

To achieve the department objectives in line with the corporate strategy and vision for which the job holder is directly responsible and continuously improves performance. In addition to the Job Objectives as set out in the Roles and Responsibilities Matrix, the Senior Field Engineer will support best in class engineering infrastructure and technical services to customers and end clients through teams with competent and qualitative skillsets.

Principal Accountabilities / Objectives:

The Senior Field Engineer is responsible for effective duties as set out below. The Senior Field Engineer will be expected to provide Field Deployment & First Line Maintenance support to a varied customer base. You is expected to be able to lead on day to day tasks which will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. The Senior Field Engineer is expected to lead in providing more advanced support in technical competence, observing Indigo’s Safety, Health, Environmental and Quality (SHEQ) standards.

The post holder will be required to take on any additional duties which may be considered within the remit of the role.

Main Responsibilities:

Principal accountabilities of the role include, but are not limited to:

·       Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
·       Carry out installation and commissioning duties in both a project and maintenance environment.
·       Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
·       Provide OOH on-call cover as required by agreed on-call rota.
·       Provide the Indigo NOC with regular up-to-date information on progress of intervention.
·       Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
·       Complete and submit all paperwork and documentation within SLA.
·       Fault finding; Ability to lead on resolving complex technical problems as well as receiving instructions (written or                  verbal) from NOC (Indigo and/or customer) to resolve outstanding issues.
·       Provides first line leadership and direction to engineers, defines and implements Field Quality Installation Standards,          consults on Infrastructure Services and assists in the relevant Service Partner management programme's.
·       Installation of metalwork, basket work and basic rack and stack services
·       Fibre and cable pulling, dressing, labelling and secure of same
·       Copper Cable termination including Cat "x" and E1 terminations
·       Continuity, test and measurement of cable and fibre runs
·       Electrical connectivity of 240v AC plug & play and -48v DC to distribution panels (no power up until certification).
·       Field Installation Supervision of internal and external team members
·       Controls and Manages Risk Assessment Method Statement documentation
·       Provides Field Installation Quality Audit Services of Installation works to required standards including planning and monitoring of rectification works and improvement plans
·       Adhere to KPI’s and provide feedback on performance of deployment individuals and teams to Engineering manager(s)
·       Develop fault diagnosis skills using OTDR and Ethernet/OSA testing procedures
·       Develop fault diagnosis skills (including use of appropriate test gear) to support all extensive standalone and network commissioning procedures
·       Provide coaching (hands on training) through lab workshops
·       Owns the project when designated as lead engineer. Provide a point of contact for escalation of technical issues arising in a project
·       Be responsible for the production of accurate, high quality project documentation
·       May from time to time provide a closer level of assistance to the Project Manager by carrying out basic project management tasks
·       Where required, perform, manage and record HSE and SVSA inspections.
·       Operates across complex networks, technologies and languages
·       To take ownership of assigned faults through to resolution

Other Key Responsibilities:
·       Establish and maintain excellent working relationships.
·       Comply with company & local standards, procedures & protocols with specific responsibility for performance to engineering key performance indicators.
·       Ensure Health & Safety and Engineering Quality standards are maintained at all times.
·       Represent Indigo Telecom Group in a professional manner at all times.
·       Demonstrate flexibility to meet business requirements.
·       Complete other ad hoc duties as required.

About You

An ideal base would be North London, St Albans, Watford, Luton area. 

·       Qualified and highly experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements.
·       Experienced in Network commissioning thus providing network test and fault finding, leadership and mentoring to more junior members of staff, advice and input to technical designs and issues and demonstrates leadership qualities in "thinking outside the box"
·       Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power.
·       Experienced in the installation and commissioning of Nokia, Juniper, Huawei, Tellabs, Infinera and Ciena equipment, plus an in-depth knowledge of networking, optical transmission systems and IP.
·       Proven customer interface skills base on experience in similar environments.
·       Report writing excellent standard of written and spoken English.
·       Able to work under pressure and positively influence others.
·       PC literate, especially Microsoft Office 365 suite.
·       Ability to manage own workload and meet all SLAs as required.
·       Flexible approach to the role, with the ability to adapt and react to business needs.
·       Full UK Driving Licence

About Us

At Indigo, we're at the forefront of the telecoms industry—an exciting arena characterized by continuous growth, innovation, and transformation. In 2020, the global telecommunications services market was valued at an impressive US $1657.70 billion, with projections indicating it will soar to US $2395.47 billion by 2027. This dynamic landscape offers boundless opportunities for personal and professional development.

For over two decades, Indigo has been a trailblazer in providing essential design, deployment, and support services. Our global presence extends across 90+ countries, positioning us as a leader in the field. We specialize in meeting end-to-end requirements driven by market trends such as FTTH, 5G, Edge DC, and Subsea technologies. Today, we proudly hold the distinction of being recognized as one of the UK's top-performing privately-owned technology companies.
At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment.

Our diversity is our strength, with over 37 nationalities coming together as one team. We foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

In our commitment to sustainability, we integrate environmental considerations into our decision-making process. We actively seek innovative ways to minimize our environmental footprint, demonstrating our dedication to a brighter, more sustainable future.
If you're seeking a company that will invest in your growth and development, look no further. Join the Indigo team, a proud recipient of the 'Investors in People' Gold Award. This is your chance to be part of an organization that offers unparalleled opportunities in the right place at the right time. Indigo welcomes you to embark on an exciting journey with us.

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