1st Line ILA NOC Engineer, Denver, or Remote (USA)

Posted on 23/08/2024

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Remote, Denver

NOC

$85,000 - $105,000

Permanent

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1st Line ILA NOC Engineer, Denver, or Remote (USA)

About The Role

We are seeking an experienced NOC Engineer to join our team, supporting the operation and maintenance of our critical infrastructure, including fibre, OSP, Transport and ILA sites. The ideal candidate will have a strong background in ITIL incident management and experience with critical infrastructure, fibre, and Outside Plant. The NOC Engineer will be responsible for ensuring the smooth operation of our network and services, resolving incidents, and collaborating with cross-functional teams to improve service quality and reliability.

Monitor and troubleshoot network issues, identifying and resolving incidents in a timely and efficient manner
- Ensure effective incident response and resolution, minimizing service disruptions and impact to customers
- Proficient in ITIL incident management processes, including incident detection, reporting, and resolution
- Participate in change management processes to ensure that changes to the network and services are properly planned, tested, and implemented
- Collaborate with teams to manage service requests, ensuring timely and effective fulfilment of customer requests
- Monitor and respond to events that may impact network and service availability, taking proactive measures to prevent service disruptions
- Provide technical support for ILA sites, including site communication, HVAC, commercial power, backup generators, and battery systems
- Collaborate with teams to identify and implement service improvements, ensuring alignment with business objectives
- Participate in problem management activities to identify and resolve root causes of incidents
- Participate in continual service improvement activities to identify and implement improvements to IT services
Participate in on-call rotation and provide 24/7 support as needed

About You

For your application to be successful, your CV will need to highlight the experience we are looking for;

In a NOC Engineer role, with a focus on ITIL incident management
Strong understanding of critical infrastructure, fibre, and OSP
Experience with ILA sites and associated systems (site communication, HVAC, commercial power, backup generators, and battery systems)
Optical Transport experience, Ciena 6500 preferred.
ITIL Foundation certification (or equivalent) and proficiency in ITIL incident management processes
Familiarity with other ITIL practices, including problem management, change management, service request management, event management, and continual service improvement
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Experience with IT service management tools and platforms
Knowledge of network protocols and architectures
Familiarity with industry standards and best practices for network operations and maintenance

About Us

At Indigo, we're at the forefront of the telecoms industry—an exciting arena characterized by continuous growth, innovation, and transformation. In 2020, the global telecommunications services market was valued at an impressive US $1657.70 billion, with projections indicating it will soar to US $2395.47 billion by 2027. This dynamic landscape offers boundless opportunities for personal and professional development.

For over two decades, Indigo has been a trailblazer in providing essential design, deployment, and support services. Our global presence extends across 90+ countries, positioning us as a leader in the field. We specialize in meeting end-to-end requirements driven by market trends such as FTTH, 5G, Edge DC, and Subsea technologies. Today, we proudly hold the distinction of being recognized as one of the UK's top-performing privately-owned technology companies.
At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment.

Our diversity is our strength, with over 37 nationalities coming together as one team. We foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

In our commitment to sustainability, we integrate environmental considerations into our decision-making process. We actively seek innovative ways to minimize our environmental footprint, demonstrating our dedication to a brighter, more sustainable future.

If you're seeking a company that will invest in your growth and development, look no further. Join the Indigo team, a proud recipient of the 'Investors in People' Gold Award. This is your chance to be part of an organization that offers unparalleled opportunities in the right place at the right time. Indigo welcomes you to embark on an exciting journey with us.

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