Field Engineer, New York, USA

Posted on 18/03/2025

Apply

United States of America, Bridgeport, Stamford, New York

Field Engineer

$75,000 to $85,000

Permanent

Home
Vacancies
Field Engineer, New York, USA

About The Role

As one of our specialist Field Engineers you will be based from home and spend the majority of your time out on client premises supporting upgrade, migrations and fixing problems.

The majority of the time you'll be supporting customers in New York, yet on occasion you'll need to be in Boston, so living East of New York would be ideal.

Principal responsibilities of the role include, but are not limited to:

We’re seeking highly skilled Field Engineers who enjoy working autonomously, take pride in meticulous installations, and thrive in fast-paced, client-facing environments. This is a home-based role with regular field deployments, supporting a range of fiber and IP infrastructure projects—from installations to migrations, upgrades, and rapid-response issue resolution.

You’ll primarily support clients throughout New York, with occasional travel to Boston and surrounding areas as needed. While proximity to the Northeast corridor is ideal, what’s most important is your willingness and ability to travel regularly to client sites and provide exceptional on-site support.

What You’ll Do

You’ll be a trusted on-the-ground partner to some of the world’s most innovative digital infrastructure providers. Typical activities include:

Field Engineering and Support

· Deliver 24/7 on-call support through a structured technical escalation rota

· Perform Smart Hands support on servers, routers, switches, and transport hardware

· Execute planned maintenance, migrations, and emergency fixes with minimal disruption

Installation & Build Activities

· Install and test copper, multimode, and single-mode fiber optic cabling

· Rack, de-rack, and power up/down network and server devices

· Perform cage and rack builds, label components, and follow industry best practices for documentation and diagramming

Quality & Standards

· Conduct post-installation quality checks and final site inspections

· Supervise and coordinate subcontractors working at POP (Point of Presence) locations

· Ensure compliance with all grounding, cabling, and network build standards

Hands-On Tasks

· Connect test sets and take optical power readings

· Troubleshoot fiber and IP transport issues using tools such as LSPM or OTDR

· Clean, label, and document fiber runs according to strict protocols

About You

Full U.S. Driver’s License (required)

Proven hands-on experience in racking and stacking, transmission systems, and structured cabling

Strong working knowledge of fiber optics and IP-based telecommunications networks

Confidence in using tools and test equipment like LSPMs, OTDRs, and light meters

Experience supporting and troubleshooting Cisco/Juniper CPE and providing console access

Working knowledge of Microsoft Excel and Office tools for reporting and inventory tracking

Safety-first mindset and familiarity with ISP (Inside Plant) and basic IP networking

Excellent organizational skills and the ability to work independently and react quickly to changing field conditions

About Us

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Apply

Other jobs like this

Similar