Ideally you'll be living in a 25 miles radius of Leeds.
As a Field Engineer with Indigo you'll play a crucial role in delivering top-tier telecoms engineering infrastructure and technical services to our customers and end clients. This position requires a high level of technical competence and a commitment to maintaining Indigo’s Safety, Health, Environmental, and Quality (SHEQ) standards.
Key Responsibilities include;
Field Deployment & Maintenance: Provide first-line maintenance and field deployment support to a diverse customer base. This includes new build deployment activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance.
Installation & Commissioning: Perform installation and commissioning duties in both project and maintenance environments.
Timely Response: Ensure timely intervention to meet SLA requirements.
On-Call Support: Participate in the on-call rota to provide out-of-hours support as needed.
Communication: Keep the Indigo GSC updated on intervention progress and provide feedback to Line Managers and Project Managers regarding on-site issues.
Documentation: Complete and submit all required paperwork and documentation within SLA.
Technical Tasks:
Fault finding and resolution based on instructions from GSC (Indigo and/or customer).
Installation of metalwork, basket work, and basic rack and stack services.
Fibre and cable pulling, dressing, labelling, and securing.
Copper cable termination, including Cat "x" and E1 terminations.
Ensure continuity, test, and measurement of cable and fibre runs.
Electrical connectivity of 240v AC and up to -48v DC to distribution panels (no power up until certification).
Risk Management: Control and manage Risk Assessment and Method Statement documentation.
Health & Safety: Maintain Health & Safety and Engineering Quality standards at all times.
Skill Development: Develop fault diagnosis skills using OTDR and Ethernet/OSA testing procedures.
Vendor Products: Perform necessary installation activities on vendor-supplied products and/or supervise subcontracted activities.
Audits: Perform, manage, and record SVSA’s and HSE audits as required.
Customer Satisfaction: Ensure successful completion of all deployment activities to the customer’s satisfaction.
Ownership: Take ownership of assigned faults through to resolution.