Global Key Accounts Director, USA

The Global Account Director (GAD) is responsible for leading and managing Indigo Telecom Group’s strategic global customer relationships. Acting as the senior liaison between Indigo and its key accounts, the GAD ensures the creation and continuous refinement of annual account plans that align with customers' strategic and operational goals. These plans encompass organizational mapping, opportunity pipelines, decision-making processes, and the actions required to drive revenue growth, account expansion, and long-term partnerships.

This role plays a critical part in delivering revenue performance, improving customer satisfaction, and ensuring high-quality service execution across Indigo’s portfolio.

Key Responsibilities:

• Drive global revenue growth by aligning customer priorities with Indigo’s solutions and capabilities.
• Develop and maintain strategic global account plans covering business objectives, opportunity pipelines, dependencies, and stakeholder engagement strategies.
• Serve as a senior point of contact and trusted advisor for global clients, fostering executive-level relationships.
• Represent Indigo at the executive level, navigating complex organizational structures and decision-making hierarchies.
• Coordinate internal functions (e.g., Marketing, Pre-Sales, Service Management, Legal, Commercial, Operations) to ensure seamless service delivery and account alignment.
• Manage pipeline development, contract governance, and customer success initiatives across regions.

Core Responsibilities:

Strategic Alignment

Align Indigo’s executive leadership and service strategy with customer stakeholders to ensure mutual vision and delivery success.

Account Leadership

Lead global account reviews and executive planning sessions; define and monitor key metrics for account health and growth.

Organizational Mapping

Understand and document the customer’s organizational structure, including budget holders, influencers, procurement processes, and funding timelines.

Execution & Delivery Oversight

Partner with internal teams to drive customer-specific outcomes, meet SLAs, and deliver against KPIs.

Multi-Regional Coordination

Manage cross-border engagements to ensure consistent solution delivery and customer experience globally.

Executive Communication & Reporting

Provide clear, executive-level reporting on account performance, forecasts, pipeline health, and issue resolution.

Customer Advocacy & Value Promotion

Champion Indigo’s capabilities and innovations while representing customer needs internally to drive continuous improvement.

Stakeholder Engagement

Lead structured, high-impact engagement sessions with customers and internal stakeholders to maintain alignment and momentum.

• 5+ years of experience selling to hyperscalers (Google, Meta, Microsoft, AWS), with a proven ability to navigate complex buying environments and multi-stakeholder engagements.
• 7+ years of experience managing complex global or strategic accounts in Telecoms, Data Center or Technology Managed Services
• Deep understanding of enterprise sales strategy, contract structures, and corporate funding cycles.
• Demonstrated ability to align customer and company goals across distributed teams.
• Strong executive presence and ability to influence at C-level.
• Experience leading international, cross-functional teams across multiple time zones and cultures.
• Excellent verbal and written communication skills, including presentation development and delivery.
• Collaborative and self-directed, with a results-oriented, problem-solving approach.
• Willingness to travel internationally as required.

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.