Technical Project Manager

• To support the Programme manager in achieving the department objectives in line with the corporate strategy and vision.
• Responsible for delivery of multiple projects ensuring projects are delivered to agreed Time, Cost & Quality in the most cost effective and efficient manner, as expected by our internal and external Customers, in accordance with Indigo Telecom Group Project Management Methodology.
• Identifying and delivering project excellence to support incremental project revenue and seek out other opportunities.

Principle Accountabilities / Objectives:

• The role holder will ensure projects are delivered (cost, quality, time) successfully and meet the end customer requirements and remain satisfied with the services.
• Act as single point of contact for assigned projects, seeking to resolve issues efficiently through corrective action using a standard Project Management Plan. Escalating when required to Programme Manager in a cohesive and timely manner.
• Support Sales, Bid team and Programme Manager in quote and bid creation.

Main Responsibilities:

Strategy and Planning, Delivery and Closure: 

•      Prepares Project Management Plans and project phase plans for the Projects. 
•      Proposes for approval tactical contingency plans in anticipation of potential problems. 
•      Prepares resource forecast requirement plans. 
•      Executes project, monitors and controls progress against a baseline plan, looks continuously for improvement. 
•      Allocates tasks and priorities as needed. 
•      Proposes for approval corrective actions when not tracking against the plan. 
•      Reports on the necessary Project Metrics (e.g. Effort to date, Estimated Cost to Complete, Estimated effort at Completion); 
•      Ensures Project closure. 

Project reporting & project reviews: 

•       Reports relevant KPIs and milestones defined in each project. 
•       Contributes to project reviews internally and towards the customer. 
•       Compiles monthly Service Agent Metrics. 
•       Generates forecast of work activities as drivers for Service agent resource and capability. 
•       Hosts internal / external project reviews. 

Customer Relationships/Customer satisfaction: 

•       Manages customer relationships in the scope of project execution. 
•       Ensures customer input to the project is received in a timely and effective manner in order to meet project objectives and schedules. 
•       Obtains customer input sign-off of completed deliverables and formal customer acceptance of project completion. 
•       Promotes innovation and collaborative approach. 
•       Monitor and improve customer expectations. 

Project Documentation: 

•        Provides project documentation in accordance with standards and approved by all relevant parties, collecting and distributing as necessary from and to contributing organizations. 
•       Collates and audits project completion documentation as per project requirements. 
•       Performs desktop QA audits of client As-Built documentation prior to submission. 

Resources Management: 

•       Ensures compliance of resources with project execution and escalates any issues. 
•       Assigns tasks appropriately. 
•       Reviews the performance weekly and conducts regular project meetings. 
•       Ensures maximal internal resource utilisation. 

Cost & Finance: 

•      Maintains and, where possible, expands monthly project revenues. 
•      Ensures that the project is delivered within the approved budget and profitability forecast. 
•      Based on the Cost Breakdown Structure (CBS), manage the cost to complete and cost to control. 
•      Contributes to cash flow and Operating Working Capital, revenue recognition follow-up (accrued to invoice). 
•      Ensures effective billing on a weekly basis. 
•      Maintains operational P&L, ensuring all revenue and associated costs are tracked. 
•      Ensures all costs have PO cover prior to commitment. 

Risk Management: 

•      Identifies technical risks and manages them as part of standard risk management. 
•      Proposes corrective action plans and escalates accordingly using existing change management plan. 
•      Responds to scope creep by immediately including modifications to the project scope. 

Procurement: 

•       Uses standard Procurement Management Plans where appropriate. 
•       Defines project needs, schedule and delivery location. 
•       Approves purchase orders to be processed by appropriate organisation (Service Partners, OEM, Third parties) 
•      Accountable for forecast accuracy. 
•      Leads contract administration (order management billing and payment) strictly limited to contract scope. 

Compliance:

•     Ensures that processes follow company’s Safety, Health, Environmental and Quality policies (SHEQ). 

Competency:  Skills/Knowledge/Qualifications:

• Experience in a similar role for a Hyperscaler is essential
• Experience of business finance management and reporting processes.
• Proficient in using Microsoft Office suite
• Ability to communicate confidently and effectively at all levels of the organisation.
• Strong organisational and administration skills with excellent attention to detail.
• Proven ability to prioritise tasks and meet deadlines.
• Knowledge of working with SharePoint or other cloud-based storage systems is essential.
• A pragmatic approach to dealing with unexpected & challenging events.
• Agile approach to managing deployment activities outside of normal working hours.
• Demonstrable ‘hands on’ experience including I&C activity, test equipment, network build and power.
• Experience in the I&C of Nokia, Ciena equipment, plus knowledge on other vendors optical, transmission and IP.
• Report writing and procedural skills.
• Excellent standard of written and spoken English.
• Another language is a Plus (Japanese, Indian, Cantonese, Mandarin)

Working Environment:

You are joining a successful, agile project environment hence the ability to work under pressure whilst often dealing with multiple tasks is essential. On any given day you will be managing multiple installs whilst also planning future installs with the client.

This role is based from Home and the projects due to be in the APAC area for which you will have to travel from time to time as the project dictates.

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.