Network Operations Developer

Our Development Engineering team is responsible for building and operating the monitoring, automation, and operational tooling that underpins 24×7 network operations across multiple customer environments.

We are seeking a network‑first engineer with strong hands‑on experience in network operations who uses software development and scripting to solve operational problems. In the near term, this role will involve significant work with our SolarWinds monitoring platform, which is used to monitor and support multiple external customer networks. Longer term, the focus is on improving observability, automation, and operational resilience across our network operations estate.

This is not a general full‑stack or product development role. The successful candidate will bring practical experience from a NOC, MSP, telecoms, or multi‑customer operations environment and apply development skills specifically to monitoring, alerting, automation, and operational efficiency.

Key Responsibilities

Network Monitoring & Operations Tooling:

• Build, extend, and support network monitoring and operational tooling used to manage customer network environments.
• Work extensively with SolarWinds to enhance alerting, reporting, dashboards, and automation.
• Design and implement monitoring standards that deliver actionable operational insight rather than alert noise.
• Develop and optimise SWQL queries to support reporting, automation, and operational workflows.
• Improve monitoring coverage, data quality, and signal‑to‑noise ratio across customer environments.
• Support onboarding of new customer networks into monitoring platforms, including discovery, configuration, and validation.
• Collaborate closely with NOC and network engineering teams to improve visibility and incident detection.

Automation & Integrations

• Design and develop internal operational tools and scripts that improve scalability and reduce manual network operations work.
• Build integrations between monitoring platforms and internal systems using APIs and automation.
• Develop automation to standardise monitoring, configuration, and operational processes across customers.
• Contribute to the design of scalable, resilient monitoring and observability solutions.
• Maintain clear technical documentation and ensure work is tracked through Jira and other development tools.

Required Experience

• Significant hands‑on experience in network operations, NOC, MSP, telecoms, or multi‑customer environments.
• Strong practical understanding of networking protocols such as TCP/IP, SNMP, DNS, OSPF, BGP and DHCP.
• Hands‑on experience with production network monitoring platforms, including SolarWinds.
• Experience responding to, diagnosing, and improving operational alerts and incidents.
• Experience writing and maintaining scripts or services (e.g. Python, PowerShell) to automate network operations tasks.
• Experience writing and optimising SWQL queries for monitoring, reporting, or automation.
• Experience integrating monitoring and operational tooling via APIs.
• Strong troubleshooting skills across network, monitoring, and tooling layers.
• Experience working in Agile/Scrum delivery environments.

Ideal Background

You are likely to have worked previously as a Network Engineer, NOC Engineer, or Operations Engineer who has moved into automation and tooling, or as a network monitoring/platform engineer within an MSP or telecoms environment. 

Candidates whose experience is primarily in consumer‑facing applications or product engineering are unlikely to find this role a good fit.

Key Performance Indicators (KPIs)

• Stability and reliability of monitoring platforms and operational tooling
• Reduction in alert noise and improved monitoring signal quality
• Delivery of automation and tooling that improves operational efficiency
• Successful onboarding of new customer environments
• Delivery against sprint commitments
• Code quality, documentation, and maintainability
• Stakeholder and customer satisfaction

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.