Head of PMO

It is a critical transformation role responsible for:

• Moving the organisation from inconsistent delivery → predictable, scalable performance
• Embedding governance, discipline, and commercial rigour
• Enabling the business to deliver customer outcomes at pace and margin

Role Purpose

To build, lead and continuously develop a high-performing Project Management Office (PMO) that delivers predictable, high-quality, commercially disciplined programme execution across the organisation.

The Head of PMO will establish and enforce best-in-class governance, assurance, and delivery frameworks, driving improvements in On-Time Delivery (OTD), Right First Time (RFT), margin performance, and customer satisfaction.

This role is critical in transforming delivery capability into a scalable, repeatable and value-driven function aligned to strategic business objectives.

 Key Accountabilities

1. PMO Strategy & Leadership

• Define and implement the PMO strategy, operating model, and roadmap
• Establish a centre of excellence for project, programme, and portfolio management
• Build and lead a high-performing PMO team (analysts, governance leads, planners)
• Embed a culture of accountability, delivery excellence, and continuous improvement

2. Delivery Governance & Assurance

• Design and enforce end-to-end delivery governance frameworks
• Implement stage gates, QA controls, and assurance processes
• Ensure consistent application of delivery methodology across all programmes
• Drive compliance with contractual, operational, and quality standards

3. Performance & Execution Excellence

• Own and drive improvements in:
• On-Time Delivery (OTD)
• Right First Time (RFT)
• Installation and delivery quality
• Establish robust delivery performance metrics and reporting
• Provide early identification and mitigation of delivery risks and issues

4. Commercial & Financial Discipline

• Embed strong linkage between delivery performance and commercial outcomes
• Drive improvements in:
• Margin performance
• Cost control and rework reduction
• Resource utilisation and efficiency
• Provide transparent reporting on portfolio health and financial performance

5. Portfolio & Demand Management

• Implement portfolio governance and prioritisation frameworks
• Align delivery capacity with strategic priorities and customer commitments
• Enable data-driven decision-making on:
• Investment prioritisation
• Resource allocation
• Risk trade-offs

6. Stakeholder Management & Influence

• Act as a trusted advisor to executive leadership
• Provide clear, concise insight into:
• Delivery performance
• Risks and mitigations
• Strategic delivery confidence
• Challenge constructively across:
• Sales (scope and commitments)
• Delivery teams (execution discipline)
• Leadership (prioritisation and trade-offs)

7. Capability & Continuous Improvement

• Develop and implement a PM capability framework (skills, standards, training)
• Drive adoption of best practice methodologies and tools
• Lead continuous improvement initiatives focused on:
• Efficiency
• Standardisation
• Quality and customer outcomes

Key Deliverables (First 12 Months)

• Defined and implemented PMO operating model and governance framework
• Measurable improvement in:
• OTD performance
• RFT / quality metrics
• Established consistent reporting dashboards for executive visibility
• Introduced robust QA and stage gate controls
• Clear linkage between delivery performance and margin outcomes
• Strengthened PM capability and consistency across programmes

• Proven experience building or transforming a PMO function within a complex organisation
• Demonstrable track record of improving:
• Delivery performance
• Governance standards
• Operational and/or commercial outcomes
• Experience managing:
• Multi-project / programme portfolios
• Customer-facing delivery environments
• Cross-functional stakeholders
• Professional certifications:
• PRINCE2 Practitioner / PMP / APM PMQ (or equivalent)
• MSP or equivalent programme management certification
• P3O or PMO-specific certification (desirable but strongly preferred)

Desirable

• Experience in telecoms, infrastructure, or engineering-led delivery environments
• Portfolio management expertise (e.g. MoP, PfMP)
• Risk and governance frameworks (e.g. M_o_R)
• Agile / hybrid delivery certification (e.g. PRINCE2 Agile, PMI-ACP)

Leadership & Behavioural Profile

• Delivery-focused: prioritises outcomes over process
• Commercially aware: understands margin, cost, and value drivers
• Credible operator: able to challenge senior stakeholders constructively
• Data-driven: makes decisions based on evidence and insight
• Builds capability: develops teams, standards, and organisational maturity
• Resilient and pragmatic: drives change in complex, fast-paced environments

Measures of Success

• Improvement in On-Time Delivery (OTD)
• Reduction in delivery defects and rework (RFT)
• Increased delivery predictability and customer confidence
• Improved margin performance and cost control
• Adoption of standardised delivery frameworks across the organisation
• Clear, executive-level visibility of portfolio health and risk

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.