All Locations
 Malaysia
Vacancy Type
Subbies/Contractor

About The Role

Indigo are looking for a Resident Engineer in Malaysia to provide critical support across multiple sites in Kuala Lumpur, including business locations and data centre environments.

This role will play a key part in maintaining service continuity, including ownership and resolution of high-priority incidents.
 

Key Responsibilities:

  • Manage and resolve P1 (critical) incidents within contact centre environments
  • Provide onsite L2 support across multiple locations in Kuala Lumpur
  • Troubleshoot, test, and resolve technical issues efficiently
  • Support failover configuration and validation to ensure resilience
  • Act as onsite “hands and feet” for OEMs/vendors in on-prem environments
  • Deliver business hours support with participation in on-call rota (out-of-hours and weekends as required)
  • Ensure service continuity, including coordination of backup/backfill engineer coverage

About You

Required Skills & Experience:

  • Strong hands-on experience with:
    • AudioCodes SBC
    • AudioCodes Voca Contact Center
    • Genesys Contact Center
  • L2 level capability (or equivalent certifications) in troubleshooting and support
  • Proven experience handling P1 / major incidents
  • Experience working in enterprise or data centre environments
  • Ability to support failover scenarios and system testing
  • Strong communication and stakeholder management skills

Additional Requirements:

  • Must be based in Malaysia (resident or holding a valid Employment Pass)
  • Backup engineer/backfill arrangement required to ensure continuous support
  • Must be able to adhere to shift-based coverage between 7:00am – 7:00pm
  • On-call support required outside business hours
  • Occasional weekend work as needed

About Us

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Other jobs like this

Careers Site Advertising Start Date
01 May 2026
All Locations
 Malaysia
Vacancy Type
Subbies/Contractor
Careers Site Advertising Start Date
13 Mar 2026
All Locations
Las Vegas
All Departments
Field Engineer
Advertising Salary
$75,000 to $85,000
Vacancy Type
Permanent