We are looking for a motivated, reliable, and customer-focused individual with a strong interest in telecommunications, network operations, or critical infrastructure support. Whilst previous experience in a NOC environment is advantageous, we are equally interested in candidates who demonstrate a willingness to learn, strong problem-solving abilities, and a disciplined approach to operational processes.
The successful candidate will possess excellent communication skills and be comfortable working in a fast-paced environment where attention to detail is essential. You will be capable of managing multiple priorities, maintaining accurate records, and following established procedures while responding to incidents and customer enquiries.
You should be confident communicating with a range of stakeholders, including engineers, suppliers, landing station personnel, carriers, and hyperscale customers. The ability to remain calm, professional, and customer-focused during high-pressure situations is critical.
The ideal candidate is someone who takes ownership, communicates clearly, follows procedures diligently, and remains composed when supporting critical network services and demanding customers.
Key Attributes
• Strong attention to detail and process compliance.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and during major incidents.
• Customer-focused with a professional and service-oriented approach.
• Strong analytical and problem-solving skills.
• Ability to prioritise and manage multiple tasks simultaneously.
• Willingness to learn new technologies, systems, and operational procedures.
• Team player with a proactive and positive attitude.
• Comfortable working both independently and as part of a shift-based operational team.
• Competent with Microsoft Office and ticketing/service management systems.
Desirable Experience
• Subsea knowledge and/or experience preferred.
• Experience working in a Network Operations Centre (NOC), Service Desk, or technical support environment.
• Familiarity with ticketing platforms such as SalesForce, ServiceNow, Jira, Remedy, or similar.
• Understanding of telecommunications, optical transmission, IP networking, or submarine cable systems.
• Experience managing customer incidents and communicating service updates.
• Knowledge of incident management, escalation processes, and operational procedures.