At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

Job Purpose:

The logistics administrator plays a crucial role in co-ordinating and optimising the logistics operations.

The role is responsible and accountable for administering the day-to-day activities of the logistics operations. Will be the interface between the customers, Internal and external logistics users, service providers, suppliers, freight forwarders and Importer/Exporter of Records agencies, ensuring compliance with regulatory requirements.

The post holder will be required to take on any additional duties which may be considered within the remit of the role.

Accountabilities / Objectives: listed but limited to

Spare Parts Management Services

• To co-ordinate all aspects of the warehousing and logistics service delivery across all countries.
• To interface the relationship with the customers, internal and external service providers, and suppliers.
• To manage and prioritise the logistics shared mailbox.
• To co-ordinate and optimise the day-to-day activities, including but not limited to; prepare and monitor documentation for Inbound and outbound stocks, monitor and report minimum stock levels, implement, and monitor customers repair cycles and general customer adhoc requests.
• To co-ordinate the storage, calibration and distribution of company PPE, tooling, and asset management in line with engineering teams.
• To collate and report on Indigo’s logistics performance in meeting SLAs and KPI targets through regular service review meetings with the customers, internal and external service providers, and suppliers.
• Ensure 100% spare parts stock is always maintained.
• Ensure that the spares service is cost optimised to contribute positively to Indigo’s margins.
• Ensure all logistics services relating to chargeable customer, providers and suppliers’ activities are covered by a valid Indigo purchase order, submitted for approval, and followed up on completion.

  Domestic and International Shipping Services

• To co-ordinate all aspects of Domestic and international shipping.
• To interface the relationship with the Importer/Exporter of Records agencies for all cross-border trade controls; ensuring that Indigo is fully compliant with the export control laws and licenses required to ship within and outside the European Union.
• Ensure all outgoing deliveries are made on time including full documentation, compliance checks, import/export permits and licensing (where applicable) and declarations.
• Ensure the shipping request form received from the customer is complete so that the information can be transferred to the shipping company.
• Liaise with the shipping company to ensure all documentation relevant to shipment is completed.
• Ensure the clearance of all shipments through the relevant customs channels.
• Agree, manage and control all customs charges, taxes and duties on the customers’ behalf; Ensure that these are reclaimed/repaid as required.
• Provide weekly/monthly reporting as requested to evidence compliance with the trade controls obligations, providing on an as needed basis, commercial invoicing, customs declarations, export licenses.
• Ensure all shipping services relating to chargeable customer, providers and suppliers’ activities are covered by a valid Indigo purchase order, submitted for approval, and followed up on completion.

Skills/Knowledge/Qualifications:

• Minimum education level: 5 GCSE’s or similar; to include Maths and English.
• Prior experience in administration, international logistics, stock management preferred.
• Excellent standard of written & spoken English; excellent telephone manner.
• Ability to adapt to lead new processes and working practices.
• Sound commercial knowledge.
• Ability to multi-task and work in a fast-paced environment.
• PC literate, especially with regard to Microsoft Office suite.
• Self-motivated, and able to work to own initiative.
• Ability to effectively manage own time and workload.
• Ability to resolve issues in challenging circumstances.
• Flexible approach to role, with the ability to adapt and react to business and customer needs.
• Diligent attention to detail and attention to health and safety.

Working Environment:

The position is based at the Indigo headquarters in South Wales and occasional travel may be required.