L2 Field Engineer - Frankfurt

Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.

Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.

We are looking for an experienced L2 Datacenter Engineer to join our Operations and Engineering team in Germany. Acting as the on-site technical lead within our Managed Campus Programme, you will be the primary customer interface and single point of contact for service delivery activities across multiple datacentre locations.

Working closely with customers, project teams and field engineers, you will oversee ongoing service delivery, ensure service quality and operational efficiency, and lead a team of L1 Datacenter Engineers to ensure services are delivered safely, efficiently and in line with customer expectations. This role requires regular travel between datacentre locations across Germany.

Key Responsibilities

• Lead daily service delivery activities across assigned datacentre locations.
• Coordinate resources, schedules and service activities to ensure efficient delivery.
• Act as the primary point of contact for customers and key stakeholders.
• Conduct site inspections and quality checks to ensure compliance with delivery standards.
• Maintain accurate work orders, service reports and operational documentation.
• Provide technical leadership and support troubleshooting activities across datacentre and fibre infrastructure environments.
• Manage access requests, LDAP activations and site authorisation processes.
• Lead and support a team of L1 Datacenter Engineers.
• Oversee fibre jumper installation, replacement, migration, decommissioning, labelling and scanning activities, including connectivity troubleshooting.
• Coordinate material identification, replacement activities and inventory validation.
• Manage informational PCRs, including creation, tracking and closure.
• Coordinate customer readiness, materials and support requirements with client teams.
• Coordinate working-at-height activities and associated access equipment requirements.
• Monitor service performance against agreed customer service levels, manage delivery risks and escalate issues where required.
• Ensure compliance with PPE requirements, customer MOPs, operational standards, safety procedures and applicable regulations.

Essential

• 3-5+ years' experience within datacentre, telecommunications, networking or critical infrastructure environments.
• Experience leading datacentre project work and managing customer-facing operations.
• Knowledge of datacentre operations, fibre optic infrastructure and troubleshooting.
• Strong stakeholder communication and problem-solving skills.
• Professional English communication skills.
• Valid German or EU driving licence.
• Ability to travel between datacentre locations across Germany.
• Legal right to work in Germany without requiring visa sponsorship.

Desirable

• Working at Height certification.
• Experience leading technical teams within a datacentre or critical infrastructure environment.
• Experience working within a managed services environment.

At Indigo, you'll be part of a business supporting some of the world's most critical digital infrastructure. You'll work in complex, customer-facing environments, collaborate with experienced technical professionals and have the opportunity to develop your career within a growing international organisation committed to investing in its people.