Service Partner Manager. Central / East USA

The Service Partner Manager will be responsible for global sub-contractor identification, selection and evaluation (covering the managed services and project business), establishing/on-boarding new sub-contractors into the local markets to ensure operational readiness.  The role is also responsible for evaluating sub-contractor capacity against target plans, planning the delivery of any specific training to meet customer scopes of work and for specifying, agreeing and measuring Key Performance Indicators/Service Level Agreement performance on a regular basis and SHEQ compliance.

The Service Partner Manager will work closely with Commercial on closing contractual agreements to drive the optimum cost/service model for Indigo. Additionally, the Service Partner Manager will support the Sales and Business Development organisation in their understanding of applicable sub-contractor costs and capabilities when responding to bids and opportunities.

The Service Partner Manager will also work as the single point of contact for operational sub-contractor issues and escalations in association with the local Indigo operational lead.

Principle Accountabilities / Objectives:

·       Identify, evaluate, and select subcontractors and suppliers aligned with project requirements and strategic objectives

·       Oversee the onboarding process to ensure timely integration and compliance with company standards

·       Collaborate and support with sales, commercial and project teams to meet evolving business needs through effective partnerships

·       Monitor and ensure subcontractor compliance across financial health, operational capacity, and relevant industry experience

·       Assess and track subcontractors' health & safety performance and historical records

·       Maintain high standards of quality by evaluating subcontractor output and implementing corrective actions where necessary

·       Manage, coordinate and oversee subcontractor training programs to ensure compliance with industry standards and company requirements

·       Maintain accurate records of training and certifications to support audit and performance reviews

·       Work closely with HSE and quality teams to align subcontractor development with operational priorities

Other Key Responsibilities:

·       Establish and maintain excellent working relationships with all sub-contractor partners.

·       Support Commercial/Procurement in the contract and price negotiation, as required.

·       Support Sales and Business Development in the timely preparation of accurate customer bids and offers involving the use of sub-contractor resources.

·       Participate in new business opportunities which involve sub-contractor delivery in order to integrate into the forecast.

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.