L2 Field Engineer - Atlanta, GA

Job Purpose:

The L2 Field Engineer leads field-based deployment and maintenance activities, applying advanced technical knowledge to resolve complex issues, coordinate tasks, and support junior engineers. The role ensures high-quality service delivery through proactive fault management, technical leadership, and adherence to engineering best practices. By combining hands-on execution with mentoring, the L2 Field Engineer enhances team capability and drives continuous improvement in technical performance.

Main Responsibilities: 

Principal accountabilities of the role include, but are not limited to:

• Provide First Line Maintenance support for Indigo Telecom Group to the current customer base.
• Carry out installation and commissioning duties in both a project and maintenance environment.
• Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA’s are met.
• Provide OOH on-call cover as required by agreed on-call rota.
• Provide the Indigo GSD with regular up-to-date information on progress of intervention.
• Provide Line Manager and relevant Project Managers with feedback regarding on-site issues.
• Complete and submit all paperwork and documentation within SLA.
• Fault finding; Ability to lead on resolving complex technical problems as well as receiving instructions (written or verbal) from NOC (Indigo and/or customer) to resolve outstanding issues.
• Provides first line leadership and direction to engineers, defines and implements Field Quality Installation Standards, consults on Infrastructure Services and assists in the relevant Service Partner management programmes.
• Installation of metalwork, basket work and basic rack and stack services
• Fibre and cable pulling, dressing, labelling and secure of same
• Copper Cable termination including Cat "x" and E1 terminations
• Ensure continuity, test and measurement of cable and fibre runs
• Electrical connectivity of 240v AC plug & play and -48v DC to distribution panels (no power up until certification).
• Field Installation Supervision of internal and external team members
• Controls and Manages Risk Assessment Method Statement documentation
• Provides Field Installation Quality Audit Services of Installation works to required standards including planning and monitoring of rectification works and improvement plans
• Adhere to KPI’s and provide feedback on performance of deployment individuals and teams to Line manager(s)
• Intermediate fault diagnosis skills using OTDR and Ethernet/OSA testing procedures · Intermediate fault diagnosis skills (including use of appropriate test gear) to support all extensive standalone and network commissioning procedures
• Provide coaching (hands on training) through lab workshops
• Owns the project when designated as lead engineer. Provide a point of contact for escalation of technical issues arising in a project
• Be responsible to produce accurate, high quality project documentation
• May from time to time provide a closer level of assistance to the Project Manager by carrying out basic project management tasks
• Where required, perform, manage and record HSE and SVSA inspections.
• Operates across complex networks, technologies and languages
• To take ownership of assigned faults through to resolution

Other Key Responsibilities:

• Establish and maintain excellent working relationships.
• Comply with company & local standards, procedures & protocols with specific responsibility for performance to engineering key performance indicators.
• Ensure Health & Safety and Engineering Quality standards are always maintained.
• Always Represent Indigo Telecom Group in a professional manner.
• Demonstrate flexibility to meet business requirements.
• Complete other ad hoc duties as required.

Competency: Skills/Knowledge/Qualifications:

Essential:

• Qualified and highly experienced in physically building Telecoms Infrastructure services from plans and to Quality requirements.
• A highly experienced Commissioner who is experienced in Network commissioning thus providing network test and fault finding, leadership and mentoring to more junior members of staff, advice and input to technical designs and issues and demonstrates leadership qualities in "thinking outside the box"
• Demonstrates extensive hands-on experience and advanced technical skills including:
  Transmission Systems (PDH / SDH / DWDM and Optical);
  Structured Cabling Competency (Installing and maintaining structured and fibre optic cabling to technical standards);
  IP WAN and LAN networking and VoIP, Knowledge and hands on experience of Testing protocols, including 10/100/1000Mbps, 10G, 40G & 100G;
  Voice, Data and IP services/networks in public and private sectors o Support Systems (AC/DC power, TSC and BMS systems).
• Experienced in the installation, maintenance and commissioning of Ciena, Infinera, Nokia, Juniper, and Cisco equipment, plus an in-depth knowledge of networking, optical transmission systems and IP. Proven customer interface skills base on experience in similar environments.
• Excellent report writing abilities and fluent in written and spoken English.
• Able to work under pressure and positively influence others.
• PC literate, especially Microsoft Office 365 suite. · Ability to manage own workload and meet all SLAs as required.
• Flexible approach to the role, with the ability to adapt and react to business needs.
• Full Valid Driving Licence

Working Environment:

Reactive. Working in changing environment and locations. Homebased.

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.