IT Support Engineer

This role, based on site in Magor,  is responsible for providing technical support across the organisation, resolving support tickets, assisting users with queries, and contributing to the delivery of IT projects. The post holder will support hybrid infrastructure environments, including Windows and macOS systems, SaaS platforms, and networking components.

The role requires strong communication and customer service skills, with the ability to prioritise tasks, follow change control procedures, and collaborate with internal teams. While not a management role, the position involves presenting workloads, supporting delivery, and contributing to continuous improvement initiatives.

Key Responsibilities

• Prioritise and resolve support tickets, escalating when necessary.
• Provide end-user support across hardware, software, and operating systems.
• Follow and create change control requests for CAB approval.
• Assist in the delivery of IT projects and attend IT review meetings.
• Provide administrative and technical support to the IT Manager.
• Monitor quality of work and report findings.
• Identify and communicate training needs where appropriate.
• Ensure compliance with company standards and procedures.

Required Experience

• Previous experience in IT helpdesk or technical support roles.
• Strong customer service and communication skills.
• Ability to troubleshoot hardware and software issues.
• Experience supporting Windows and macOS environments.
• Familiarity with Microsoft 365, SharePoint, and endpoint management.
• Ability to work independently, manage multiple tasks, and remain calm under pressure.

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.