1st Line IT Support Technician

A great opportunity for someone looking to build a career in IT

This role is ideal for someone enthusiastic about starting or developing a career in IT. You don’t need years of experience, what matters most is your willingness to learn, your positive attitude, and your interest in technology. We’ll provide full training, support, and opportunities to grow your skills across a broad range of systems and platforms.

As part of the IT team, you’ll help provide technical support across the organisation, resolve support tickets, assist users with queries, and get involved in delivering IT projects. You’ll gain hands-on experience working with hybrid infrastructure, including Windows and macOS devices, SaaS platforms, and networking technologies.

Key Responsibilities

• Prioritise and resolve support tickets, escalating issues where appropriate.
• Provide friendly and helpful end user support across hardware, software, and operating systems.
• Follow change control procedures and contribute to the creation of change requests.
• Assist with IT projects and attend internal IT review meetings.
• Provide administrative and technical support to the IT Manager.
• Monitor quality of work and report findings as required.
• Identify where users may need additional training and communicate this appropriately.
• Ensure compliance with company standards, processes, and policies.

We’re looking for someone who is keen, motivated, and excited about starting or progressing a career in IT. You’ll be supported to develop your technical skills, gain experience across a wide range of systems, and build confidence in a professional IT environment.

Essential Skills & Qualities
• A genuine interest in IT and a desire to learn and grow.
• Strong customer service and communication skills.
• Ability to troubleshoot basic hardware and software issues.
• Familiarity with Windows and/or macOS environments (personal or professional use).
• An organised approach with the ability to manage multiple tasks.
• A calm and helpful manner when supporting end users.

At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.